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Payment and Shipping
We know Quality... Get to know Max
At Max Guitar we realize that guitarists are really always searching for the illusive βtoneβ , a particular sound, that one special instrument and the ideal equipment that allows them to express themselves freely without actually thinking about the instrument and the equipment itself. We think we can help...We are Max!
We are motivated by the love for guitars! We aim to serve and supply the all serious guitarists. When your sound or equipment leaves something to be desired, come and check out our vast selection on the web. All staff at Max guitar are guitar players and real guitar enthusiasts and we will not compromise when it comes to our instruments and equipment. We only carry gear that we know you will Love for years to come! At Max you will not find cheapo oriental effects, amps & axes. We simply do not enjoy selling inferior or copied products just to make a thus avoiding the 'supermarket' approach that a lot of the larger stores have and that only serves short term, money motivated goals.What you see is what you get!
Unlike other Internet shops, we operate from two genuine βbrick and mortarβ stores and we only advertise what we actually stock and sell what we think represents the best quality around. We strive to bring you the best, the unusual, the unique and the innovative; Vintage stuff or just out of the amp shop. Products that are still made with Love instead of just for short term profit.Come and see us in our stores in Den Haag at the seaside or in Nijmegen, just 10 km for the German border. You will find out that we take the time for you, share our knowledge with you and give you the info and space you need to really test and compare the articles of your choice. We will strive to bring you the right combination of knowhow, craftsmanship, a pleasant atmosphere, service and a well chosen collection of new and used high end guitars, amps, and accessories. We pride ourselves on our quality selection, good stock, friendly service and quick shipping anywhere in the world.
As a discriminating guitarist you do not actually need adverts in which every item is "Major Cool", You need solid information and education on issues that really matter. We're always ready to make a deal or trade with you. If you see something on this site...we ship it out to you and even have your trade in goods picked up! Whether it is a set of strings, an effect, a great tube amp or a Private Stock PRS guitar.....We'd love to serve you!Quality + Craftsmanship + knowledge + limited production + respect for history and the planet + love for the product = a Great Thing! This simple equation bypasses all inferiority that mass production brings when you know how and where to look!
Company info
Max Guitar BV and Max Guitar Nijmegen BV are registered Limited companies
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Chamber of Commerce 28100772 and 27313536 - V.A.T. /Tax numbers: NL 8180.72.684.B.01 and NL8190.43.667.B.01
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Address The Hague: Max Guitar BV - Laan van Meerdervoort 612 - 2564 AK - The Hague - The Netherlands *31 (0)70 4490237 Fax: *31 (0)70 4490237
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Address Nijmegen: Max Guitar Nijmegen BV - van Berchenstraat 3B - Nijmegen - The Netherlands - 0031 (0)24-3604582
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email: robb@maxguitar.nl and nijmegen@maxguitar.nl
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You Tube Channel: http://www.youtube.com/user/maxguitarstore
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Facebook page: http://www.facebook.com/search/?q=robbert+van+der+ende&init=quick
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Twitter: http://twitter.com/MaxGuitarStore
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Ebay store: http://stores.shop.ebay.de/MaxGuitarStore__W0QQ_armrsZ1
Shop Comfortably
Simply browse through the website and add the items you want to your 'shopping cart' and go to checkout, fill in your details, pay and we will send you the goods! or if you feel more secure, simply email or call us with your order! **31 (0)70 4490333 or for Nijmegen 024- from 10.00-18.00 our time on Tue-Sat. We speak these languages: English, Dutch, German and Hungarian (ask for Robb) and swedish (ask for Bjorn!)We accept all forms of payment mentioned below:
- In the Stores: Cash, Pin, PayPal, Ideal, Visa, Master Card and American Express Credit cards.
- On the Website: PayPal, Ideal, and mentioned Credit
cards - Just add the items to your 'shopping cart' - go to checkout - fill
in your details - choose your form or payment and we will send you the goods
after confirmation of payment! Note that Ideal is a web based form of
payment valid for The Netherlands only! A very secure way to pay through
your own internet bank account. At check out select ideal as
a way of payment!
- Mastercard, Visa, American express can be used either over the
phone in our stores or through the website. We will not accept Credit card
payment from Australia or the Far East unless you supply us with some
additional info. Note that these (read more)
- PayPal - our PayPal account is always available to you, also through the website. Simply select the item(s), check out and choose PayPal as means of payment. We share paypal costs by charging you 2% of the total transfer. Our PayPal account is robb(at)maxguitar.nl Your PayPal account must be verified. We will only ship to a confirmed PayPal address. It is your responsibility to make sure your PayPal account is accurate, verified and confirmed. if your information is incomplete, We will not ship the item and we will not refund your PayPal payment until alternate payment is sent.
- Bank transfer - If you prefer to pay in the known, trusted way, below are the fool-proof instructions how to execute an (International) Bank transfer. When you make a transfer using and entering this info into your internet banking account or supply the info below to your bank manager will be all you have to do to make a successful payment. Make sure that the exact amount is transferred without deduction of costs as we will ship only if the full amount has reached our account. Payments can take from 1 to approximately 4 working days. To calculate prices in your currency for your service we provide the following link to XE.com, the universal currency converter: http://www.xe.com/ucc/
Bank transfer
Bank account
Max
Guitar Inc. The Hague, the Netherlands
ING bank 67.52 45 168
IBAN: NL96 INGB 0675 2451 68
SWIFT or BIC: INGBNL2A
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Within the Netherlands: If you pay in Euros and want to transfer
to a ING (former Postbank) account (note: for The Netherlands only) use:
Max Guitar BV, Den Haag, ING/Postbank account nr. 9101886.
Shipping
We are experienced shippers and specialists on the matter. We ship throughout Europe every day and will ship your purchase anywhere in the world! So order with confidence! All ordered items are packed very safely in foam or paper in sturdy boxes and shipped as quickly as possible after receipt of payment. We have a high success rate when it comes to fast and perfect delivery! our shipping companies treat our packages with respect!
Shipping Claims & Damage Although all items are packed safely, there is always a small chance that your goods could arrive damaged. Therefore it can be wise to insure your package beforehand and any package received should be thoroughly checked for damage immediately (dents, tears, opened sides, strange noises from the box, or f.i. missing parts or parcels etc.) and any problems reported before the delivery person leaves. Make sure he makes a note of the damage etc. on the receipt you sign! The delivery person should also sign to prove that he or she has actually witnessed the problem. This will greatly speed up any solution and co-operation from the shipping company. Note that insurance is not included as standard in our shipping rates If you want added insurance you will have to ask us! please let us know. UPS offers insurance for any package value - indications: up to 500 euro costs 5 euro, from 500 euro up it will roughly cost 1 % of the value.We use UPS or TNT (postal services) shipping companies only. TNT is cheap but can be a little slower, shipments are up to 10 kg and are only insured up to a maximum of 500 euro! (app. 700 usd) TNT has no tracking system in every country. UPS is usually more expensive, but fast, secure and has an optional insurance fee for any package value - indications: up to 500 euro costs 5 euro, from 500 euro up it will roughly cost 1 % of the value.
Rough Indications for TNT (our postal services) within the EU will be generally between 15 and 35 for western Europe and between 40 and 75 euro to Mediterranean Countries, To the U.K. 25 pounds and USA 120 dollars. this is uninsured and at the buyers risk.
Rough Indications for UPS: (add 1% of the total for insured shipping)- Deutschland - Luxembourg - Belgium: E 25,00-35,00
- UK-France-Poland: E 35,00-50,00
- Switzerland-Austria-Czech republic-Ireland: E 60,00-100,00
- Italy-Portugal-Spain-Sweden-Poland-Finland-Norway: E 60,00-100.00
- Greece-Romania: E 80,00-150.00
- USA-Canada: E 150,00-250,00
- Australia-Japan: E 200,00-300,00
Buy without V.A.T. - Sales tax β B.T.W.
Pricing incl. and exclusive of Sales tax are already mentioned at every article on the site. When you are qualified to buy without Sale tax or V.A.T. To calculate your ex VAT price: divide the inclusive price by 1,19%. Keep in mind that you are responsible for any shipping and (outside the EU) your local import taxes and/or duties. There are NO extra taxes or costs inside the European Community.
Note that There are 4 possibilities:
- Anyone in the Netherlands: you always pay 19% V.A.T (B.T.W) If you have a business and/or valid V.A.T. (VALUE ADDED TAX) /BTW number you can reclaim this 19% yourself.
- Private persons who live in the European community: You pay 19% V.A.T (and you do not have to pay any extra costs or taxes at import)
- European community based business owners outside the Netherlands that can identify themselves with a traceable V.A.T. /MWST/BTW number will NOT be charged with the 19% V.A.T.. Shipping address has to be the actual and traceable V.A.Tregistered address.
- Anybody living outside the European community will NOT be charged with the 19% V.A.T. (divide price by 1,19) However you will have to pay a (usually much lower) percentage of import duties when the guitar is brought into your country. USA made products are also free of duty/import taxes when returned to the USA. (read more)
Return & Exchange policy
All of our products are backed by our 7 Day No Fuss-Satisfaction Guarantee. Our commitment to you is to ensure that you are completely satisfied with your purchase.
We have a general 7 day approval period on our products. If not satisfied, we will as a rule not refund your money nor cover your shipping costs (unless agreed upon prior to purchase and stated in writing on invoice or receipt.) but exchange your item for any other of the same value we keep in stock or one that we can obtain for you through our regular contacts. Some products may not be obtainable for us, due to general unavailability, dealer conditions etc. Our policy (exchange rather than refund) is based on the premise that customers properly prepare before buying ready to make clear choices, and so fully knowing what they buy. We obviously want to discourage random buying and returning for silly reasons. Not to mention the environmental burden that the thoughtless shipping of packages to and fro brings. If you do have a valid reason for returning an item like defects, mistakes by the sender etc. we will listen to your arguments.
- When returned the product has to be in the same condition as it was when it was shipped out by us. Customer pays all shipping, insurance and bank charges when applicable. We allow returns only when the item is incorrect, faulty or defective as long as we and the carrier (UPS) are notified within 24 hours of receipt of item. If needed: contact us for assistance.
- Damage because of shipping the article is at the full risk of the buyer and any insurance claims (when applicable) will have to be made by the buyer through the carrier. Any return shipping is at cost of the buyer or UPS if UPS accepts this responsibility. Note: Shipping costs both ways are your responsibility! We can never refund your original shipping charges.
- Used Amps are sold AS IS without warranty on tubes etc. and leave here in good working order. There is no return policy on our used amps unless stated in writing on invoice or receipt.
- There is no return & exchange policy or warranty on tubes or other items that are prone to deteriorate in quality when used (tubes, strings, cleaning products, earplugs or phones, harmonica's)
- Products that have been especially ordered for the customer cannot be returned (unless agreed upon prior to purchase and stated in writing on invoice or receipt.)
- Customers are responsible for all damage claims in relation to shipping. Our standard shipping does not include insurance! Note insurance is an optional service!
- Products sold through our 'Blow Out' section (or in general: discounted- or Sale products) are not viable for return & exchange.
- Items that are returned in a condition less than perfect will be assessed a 15% restocking fee.
- You may also exchange used items for any other within 7 days of delivery. Vintage items are known for wear and tear but we describe them as detailed as possible. It is impossible to describe every piece of wear and tear and we ask you not to hold us to an impossible standard here! That is why we advise customers to call or email us for a detailed description on hand.
Price Warranty!
We offer great deals on all instruments and gear, but sometimes it can occur that another (chain)store will have a lower price. We will match or even beat any price on new items that you are quoted as long as we are talking about exactly the same new product with the same specifications, grades of wood and accessories. and of course I have to be able to verify your price mentioned. Tell Me If you get a better price, and tell me from who! Please don't feel embarrassed or funny about using this service. How else will I know if other dealers are cheaper? Sometimes, when dealing with special issue or Custom Shop guitars there are situations where products are unique f.i. the figuring on the top is extra special etc etc. In a cases like these, I cannot always guarantee to beat a price.
- Items have to be from regular stock, so not from sales and executions.
- We maintain the right to not match the price if we choose to do so.
- Sometimes companies will get into backorder situations. In other words they list something on their website which they do NOT stock. When this happens I will not always guarantee to match or beat the price. However, I still will guarantee to match the price if you are willing to order and pre pay the item.
I realize that human nature is such that everyone wants to get a better deal. Maybe you want a special deal on a certain item or you've seen a better price somewhere else. Or maybe you don't have more money to spend and wat to see if you can still buy that nice guitar! Negotiating price is sometimes possible but only if you qualify yourself as a serious buyer. meaning, when we reach agreement, you buy the article. Obviously I have to make money when I sell something how else could I pay the rent, inventory etc. logical no? We need to make money so we can keep bringing you extra cool stuff that few stores will carry!
